20222023 Klok'uus
Project description:
Because Klok’uus has such a broad target market they notice they are beginning to lose focus during the operational part of the business. They want to change this, be future proof and adapt to the market. In order to make the necessary and correct decisions they need a clear research identifying the opportunities in their different target markets.
Outcomes:
The following recommendations have been concluded from the research.
- improving online visibility
- make people aware of the new Klok’uus via online marketing
- noise and heat regulation
- follow up contact after party
- discounts for recommending Klok’uus to a friend
- Staff training
- Improve food quality and make sure people get their food simultaneously.
- help with choosing arrangements
- react as fast as possible to people’s complaints
Client:
’t Klok’uus