SSM Process

SSM endorses a four step process to manage change in a problematic situation:

• Finding out (the stakeholders and their concerns);
• Model building (explicating worldviews);
• Discussing and debating (accommodating worldviews);
• Taking action (improving the problematic situation).

These steps need not necessarily be performed in this order. In practice, parts of the steps will overlap or are re-iterated. Moreover, the SSM process is in fact potentially endless. By improving a situation by means of taking action to implement changes, new issues may arise that require a new SSM investigation. SSM should therefore be considered as a lifelong, group learning process. There is no end to learning!

• Lees hiervoor:
  Soft Systems Thinking – Soft Systems Methodology
• Lees hierna:
  Finding Out - Rich Picture

Referenties

• Systems Approaches to Managing Change: A Practical Guide, Martin Reynolds and Sue Holwell, Editors, Springer, The Open University UK, 1 januari 2010.